Companies must be licensed and insured when engaging in a moving service. These will protect the homeowners and provide a level of confidence in the company. Without the proper licenses and insurance, if the company damages property, at any stage, the client will be protected.
Unseen things can happen during a move, especially if it is long-distance. Items can shift around in the truck, particularly if the truck was not packed properly. Shifting can lead to damage. The client needs to have recourse to remedy the situation. Insurance provides this recourse. Furthermore, if the company has insurance and is licensed, it shows they have confidence in their abilities and that of its employees.
2. Customer Service
One of the most important aspects of any business is its customer service. This can make or break a potential client. The first person a new client deals with sets the tone for customer service.
If you are looking for a moving company and the person who answers when you first call seems disinterested or unhappy, you will not get a good feeling from them. They are the face of the business. So, if this person does not have an engaging attitude, how will the rest of the company behave.
Chances are, you will feel like the rest of the company will not provide you the level of service you desire. Moving is a stressful time and you do not need added stress by feeling like you cannot call the company without being confronted by someone who does not even seem like they want your business.
You want to feel like the customer service representative is enthusiastic and excited about getting your business.
Asking friends and family about different moving companies can give you an idea of who you might be interested in contacting. There are also ways to check reviews online about moving companies. This allows you to get the opinions of others and see where the company fell short or where they excelled. If other people are excited to use a company, it is a good indicator that you might be happy too. It will also give you ideas of questions to ask during the free consultation.
For instance, if someone online voices a concern, you can ask the company about it. This gives them an opportunity to discuss any remedy that was offered or why the situation happened at all. Reputation is important and serious research should be done about benefits and deficits each company you are considering using for your move.
4. Equipment / Knowledge
Equipment is critical to your move. Without the proper equipment, your move cannot be completed properly. Equipment ranges from the size of trucks available to the extra services that are offered. Making sure the company has a truck large enough to fit all your belongings is important. If they cannot fit everything in one smaller truck, they should have the availability of larger trucks to accommodate virtually any need. And, if they cannot fit it in one truck, they should be able to coordinate multiple trucks to complete your move.
If you have specialty items that will need to be packed, you need to make sure the company has the capability to pack and move it properly. For instance, if you have valuable artwork, you need a company that knows how to package it to prevent damage and how it should be used.
Another consideration to make is that the company know how to transport electronics, like computers, televisions, and monitors. Some of these things are very expensive and demand special handling. As you are getting a quote, you need to point out these items and find out how the company plans on handling them.
Depending on the type of move you are looking for, you need to make sure the moving company has the knowledge required. If you are moving long-distance, there might be special rules and laws that need to be adhered to.
It is important you ask the company about these issues and get concrete answers. This will allow you to choose the moving company that is best for your situation. The last thing you want is for a truckload of your belongings to get delayed because the moving company was not knowledgeable in certain laws and regulations.
We all want to get the most for our money. However, when getting quotes, careful attention needs to be made to the contract. The contract will outline everything the company is going to do for you for a given price. Compare the quotes because one company may offer more services than another, but based on price only, may seem like it costs more. The cheapest quote is not always the way to go.
There are many other factors that must be taken into consideration besides the cost. Some companies will give a flat price, which includes all services. Other companies may give an a la carte type quote, where the need for different services may entail an add-on fee, thus increasing the base quote.
So, take these 5 things into consideration when contacting moving companies and deciding which one you are going to entrust your worldly possessions.
Image Credit: Pixabay
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Last update on 2019-06-29 / Affiliate links / Images from Amazon Product Advertising API